Refund policy

We hope you’re delighted with your 1838 Wallcoverings. On the occasion you are not please contact us and we will endeavour to resolve the situation. If you’re unhappy with your product we can provide an exchange or refund of the product price. We strongly recommend you order a sample in advance!

Examination before hanging is the hanger’s responsibility. No claim can be accepted for hanging incorrect wallcoverings. After hanging 2 or 3 lengths, inspect the result to ensure that no shading or other faults are present. No claim for hanging costs can be accepted once more than one roll has been hung.

All returns are at your cost and need to be done within 28 days. Unwanted products must be returned in the original packaging, unopened, undamaged and in a saleable condition. Once the product has been received back to 1838 Wallcoverings, we will contact you to arrange a refund.

** Please note: The above returns policy only applies when the rolls are purchased online through www.1838wallcoverings.com. If you’ve purchased rolls through one of our UK Stockists – please contact them directly for their refund policy.

Cancelling Orders

If you have placed an order and it has not yet been fulfilled, you may cancel it here.

If your order has been fulfilled, we cannot stop the items being delivered, but you still have 14 days from date of delivery to cancel your order.

To cancel an order that has been fulfilled/shipped/delivered, please enter the details here.

Alternatively, you may request a return and refund for roll orders within 28 days of receiving the goods. See our Refund Policy below.

 

Returns

Returns must be made within 28 days of delivery.

For unwanted rolls, customers are responsible for the cost of return postage and for ensuring that the rolls arrive back with us in good condition. For returns from outside the UK, customers are also responsible for any import duties and taxes incurred.

If your rolls have arrived damaged or are faulty, please contact us at info@1838wallcoverings.com or call 01254 397631, and a member of our team will be happy to help.

Return address:

1838 Wallcoverings
Broadley Mill
Hill Street
Clayton-le-Moors
Lancashire
BB5 5EA
England

To be eligible for a refund, unwanted rolls must be returned in their original packaging with the cellophane unopened. The rolls must be undamaged and in a saleable condition.

Please include a note inside the package with your name and order number to help us process your return.

Once we have received and inspected your return, we will process your refund. Refunds can take up to 10 working days to appear in your account, depending on your bank or payment provider's processing time.