Delivery & Returns


Delivery Costs & Transit Times

United Kingdom

  • Samples: Free delivery (untracked, usually 1-2 working days)
  • Rolls: Free delivery (tracked, usually next working day)

Europe

  • Samples: €5 delivery (untracked, usually 3–5 working days)
  • Rolls: Free delivery (tracked, usually 2–4 working days)

United States

  • Samples: $5 delivery (untracked, usually 6–7 working days)
  • Rolls: Free delivery (tracked, usually 1–3 working days)

Canada

  • Samples: $7 delivery (untracked, usually 6–7 working days)
  • Rolls: $10 delivery (tracked, usually 1–3 working days)

Australia

  • Samples: $8 delivery (untracked, usually 6–7 working days)
  • Rolls: Free delivery (tracked, usually 3-5 working days)

 New Zealand

  • Samples: $10 delivery (untracked, usually 6–7 working days)
  • Rolls: Free delivery (tracked, usually 3-5 working days)

 International (All other countries)

  • Samples: $10 delivery (untracked, usually 6–14 working days)
  • Rolls: Free delivery (tracked, usually 3-5 working days)

All international orders are sent DDP (Delivered Duty Paid) via our nominated courier wherever possible. This means the price you see includes all applicable duties and taxes, with no additional charges on delivery.


Order & Delivery Notifications

Orders placed before 12pm (UK time), Monday to Friday, will be dispatched the same day.

Orders placed after 12pm on Friday, or on weekends and UK Bank Holidays, will be dispatched on the next working day.

Wallpaper rolls are dispatched using a tracked service and you’ll receive a tracking link once your order has been sent. The courier will also email you separately to confirm your delivery date. Sample orders are sent untracked and will not include tracking details.

Delivery times are estimates and may vary due to customs processing, courier delays, or local delivery conditions.


Returns

We hope you’re delighted with your 1838 Wallcoverings. On the occasion that you’re not, please contact us and we’ll do our best to resolve the situation. If you’re unhappy with your product, we can offer an exchange or refund of the product price. We strongly recommend ordering a sample in advance to avoid disappointment. 

Important – please check before hanging
It is the hanger’s responsibility to examine the wallcoverings before installation. No claims can be accepted for wallcoverings that have been hung incorrectly. After hanging 2–3 lengths, please inspect the result to ensure no shading, pattern mismatch, or other faults are present. No claims for hanging costs can be accepted once more than one roll has been hung.

Returns policy

Returns must be made within 28 days of delivery.
For unwanted rolls, customers are responsible for the cost of return postage and for ensuring that the rolls arrive back with us in good condition. For returns from outside the UK, customers are also responsible for any import duties and taxes incurred.

If your rolls have arrived damaged or are faulty, please contact us at info@1838wallcoverings.com or call 01254 397631, and a member of our team will be happy to help.

Return address:
1838 Wallcoverings
Broadley Mill
Hill Street
Clayton-le-Moors
Lancashire
BB5 5EA
England

To be eligible for a refund, unwanted rolls must be returned in their original packaging with the cellophane unopened. The rolls must be undamaged and in a saleable condition.
Please include a note inside the package with your name and order number to help us process your return.

Once we have received and inspected your return, we will process your refund. Refunds can take up to 10 working days to appear in your account, depending on your bank or payment provider's processing time.

Retailer purchases
Please note: This returns policy only applies to rolls purchased online through www.1838wallcoverings.com. If you’ve purchased rolls through a different retailer, please contact them directly for their own returns and refund policy.